Privacy Policy EU

This privacy statement applies to transactions originating in European Union countries.

Our Privacy Commitment

Caleen Financial Services BV (Caleen Financial Services) is committed to respecting and protecting your privacy. We value your trust and want you to understand how we collect, protect, use and disclose the personal information you share with us.

This privacy statement applies to personal information we collect about you, for example when you visit our websites or mobile applications or contact Caleen Financial Services customer service or when you or the party on the other side of a transaction complete transaction forms or otherwise provide personal information at agent locations or online. We want to ensure you are aware of our practices for collecting, using, protecting disclosing, and otherwise processing personal information, which is information about a person that can be used to identify that person.

What we collect

Caleen Financial Services stores data necessary for the processing of transactions or the delivery of other products and services. The personal information we collect depends on the products or services that you have requested from us. Personal data that we collect, depending on the service being purchased, may include :

• Personal and contact information - name, date of birth, national ID number, address title, shipping and billing address, e-mail address, telephone number, company information, etc.

• Financial information - your income, negative payment registrations.

• Payment information - bank details, account number, etc.

• Information about the origin and destination of transactions - as passed on by you as a customer

• Historical information - your transaction history

• Information about communication between you and Caleen Financial services - how you use our Services, receipt confirmations when we contact you.

• Device information - for example the IP address.

We collect your personal information directly from you and / or the party on the other side of your transaction, for example when you tell us where to send money or who should receive the money. We may also collect information about you from external reference sources such as Creditsafe, GBG, Keesing Authenic scan and open sources as part of our verification processes or otherwise in connection with your use of our services. You can change your profile information, such as your contact details and other editable settings, at any time. Depending on the country, this can be done in the Pay iZi online portal or by contacting us.

How we handle your data

We use personal information to offer our payment services and to successfully complete your transaction, we also manage any problems that may occur during the execution of the transaction, to better manage our sustainable customer relationship with you, to provide good service. guarantee fraud and abuse and other possible prohibited or illegal activities.

Therefore, we use the personal information we have described above such as; name, address, ID information, date of birth, telephone, e-mail address, marital status and profession. The information is collected for legitimate purposes, because we are legally obliged to request the aforementioned information for carrying out thorough customer due diligence. We process your personal data as long as necessary to fulfil our contractual obligations to you and in accordance with legal retention periods or for as long as legally required. When we keep your data for purposes other than compliance with our contractual obligations, such as for anti-money laundering, accountancy and solvency requirements, we do so only for as long as legally prescribed for the concerning purpose. Caleen Financial Services stores all transaction information used by Caleen Financial Services for legal purposes only, in accordance with applicable law. For more information about legal requirements, contact us.

Who we share it with

We may share the personal information described above with our partner companies that carry out supporting activities for us (website hosting) etc. under separate processing agreements for purely supporting purposes as permitted and in accordance with this privacy statement.

Our website support is shared with Be Interactive BV who is responsible for hosting our website information With regard to our transaction software offered by our stores and agent locations, we have a partnership with Remitone Ltd and Moneygram International. Agreements have been made with all parties regarding this privacy statement for the protection of your personal information.

Information provided by law and international treaties. In addition, there is possible information sharing in cooperation with criminal or government investigations, fraud prevention and detection and include responses to a court order or subpoena.

Agents of Caleen Financial Services are bound by appropriate data protection obligations. Our cooperating agents and affiliates can be located outside the European Economic Area. Caleen Financial Services may disclose this personal information to service providers for the processing of requested transactions or perform business support functions on our behalf. Our agreements with these service providers contain confidentiality provisions and restrictions on the use of this information for other purposes. he sharing of this information with parties outside the EEA area takes place with guarantees in accordance with (EU) 2016/679.

Caleen Financial Services is committed to always protect your data. Caleen will take all reasonably possible contractual, legal, technical and organizational measures to ensure that your data is treated safely and with a level of protection that can be compared with and at least equal to the level of protection within the EU / EEA. applies. If Caleen Financial Services becomes involved in a merger, acquisition or any form of sale of some or all of its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The remaining company would have access to personal information that would continue to be covered by this privacy statement.

Choice and consent

Caleen Financial Services will not use or share the personal information provided to us in ways that are incompatible with the objective described above, without informing you of this and offering you a choice as defined in the European AVG Regulation.

Your rights of inspection, correction, deletion and to file a complaint

Right of access. You can request a copy of your personal data if you want to know what personal data we have about you.

Right to correction. You have the right to correct erroneous and / or incomplete information about yourself.

Right to removal. You have the right to request the removal of your personal data to the extent that these data are no longer necessary for the purpose for which they were collected. Please note that Caleen Financial Services is a financial payment institution and therefore has obligations that prevent us from immediately deleting certain personal data. These obligations arise from accountancy and tax laws, payment service regulations, regulations against money laundering and terrorist financing, as well as consumer laws. In that case, we will block the relevant data for use.

Right to file a complaint. You have the right to file a complaint with a supervisory authority.

For a number of specific functions, Caleen offered the opportunity to opt out (opt-out). We will always respect your individual choice.

You can send an e-mail to, log in to our websites and update your account (s), or use one of the methods listed under "Contact Pay iZi."

Accuracy & Access

Caleen Financial Services wants to ensure that the information we obtain and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy of the personal information we collect. You can request access to your personal information or help us maintain accurate records by using one of the methods listed under “Contacting Caleen Financial Services“.

We will take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Caleen Financial Services will retain personal information only for the time period needed for business purposes or as required by law and will securely destroy such information thereafter.

Data Security

Caleen Financial Services uses physical, electronic and procedural security measures to protect against loss, misuse, and alteration of personal information under our control. Caleen Financial Services uses industry–standard practices and security measures to safeguard such information.

Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. Our service providers are required to observe standards for the security, collection, use and sharing of personal information, and to comply with applicable law.

Prevent identity theft

Caleen Financial Services attaches great importance to protecting your personal information. We will never submit a request for personal information or request your reference number for your money transfer by fax or e-mail. Please do not send any personal information such as passport numbers, government identification numbers or account numbers to Caleen Financial Services via an unsecured email message. You can send personal confidential information to Caleen Financial Services via posted mail or via the "Contact" link on our website.

Do not be fooled by e-mails that seem to come from Caleen Financial Services and ask for your personal information. If you receive a suspicious e-mail requesting your personal information, immediately forward the e-mail to and mention ‘fraud report’ as subject.


When you use our websites, we automatically collect certain standard technical information such as IP address and browser headers. Examples of this standard type of information are the type of internet browser you use, the requested files and the domain name and the country from which you request information. We use this kind of technical information to improve our website, to make our website function properly and to better understand how visitors use our website. As part of our efforts to protect customers from fraud, this information is also used to verify users on the website, if necessary.


Some of our web pages may contain “cookies”, or data which is sent to your web browser and stored on your computer. “Cookies” to allow our server to recognize you as a returning web visitor or Caleen Financial Services customer if you return to the website using the same computer and browser. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you; if you decline cookies you may not be able to use all the functionality of our website.

Other Websites Linked to Caleen Financial Services Websites

Caleen Financial Services is not responsible for the content or information practices use by other websites that are linked to or from this website. In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review their privacy statement before providing them with personal information.

Change to Privacy Statement

This website will always contain the most current privacy statement. This statement was last updated May 25th 2018

Contacting Caleen Financial Services

Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification and objection as per applicable law, you can contact us by directly e-mail at attending the Compliance Officer or by writing a letter attending the Compliance Officer.

Caleen Financial Services BV
Aphroditestraat 35
5047 TW Tilburg
The Netherlands
Attn: Privacy Officer